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Buy Prescription Medications Online eDrugstore FAQ's

Is It Safe to Order Medications Online? A Licensed Pharmacy Explains

Frequently Asked Questions

Secure Medical, Inc. is the telemedicine technology and administrative platform. Secure Medical provides the technology and administrative infrastructure used to support patient intake, identity and account administration, provider connectivity, secure information processing, payment administration, prescription transmission support, pharmacy coordination, customer support, and related telemedicine functions.

eDrugstore.com is a marketing partner and consumer-facing marketing website. eDrugstore provides product information, educational content, marketing, and access points that allow interested consumers to begin a healthcare or product transaction supported by the Secure Medical platform.

eDrugstore does not diagnose medical conditions, practice medicine, make prescribing decisions, or dispense prescription medications. Medical care is provided by appropriately licensed healthcare professionals exercising independent clinical judgment. Prescription medications are dispensed by appropriately licensed pharmacies.

Secure Medical provides technology and administrative support for telemedicine encounters conducted by appropriately licensed healthcare professionals. Prescribing through telemedicine may be permitted when the treating provider complies with applicable federal and state law, establishes an appropriate provider-patient relationship, reviews the information necessary to meet the applicable standard of care, and independently determines that a prescription is medically appropriate.

The treating healthcare professional must be appropriately licensed, certified, or registered to provide the applicable services in the state where the patient is physically located at the time of the encounter. Secure Medical requires an appropriate provider-patient relationship to be established before prescription treatment is authorized. A prescription is not issued solely because a patient completes an online questionnaire; the treating healthcare professional must complete the clinical review and any additional interaction required by applicable law and the standard of care.

eDrugstore serves as a marketing partner and does not prescribe medication. All prescribing decisions are made by the treating licensed healthcare professional using the Secure Medical platform.

Secure Medical provides a telemedicine platform that allows appropriately licensed healthcare professionals to evaluate patients remotely when the provider determines that telemedicine is appropriate for the requested service.

Telemedicine is not appropriate for every patient, condition, or treatment. The treating provider determines whether the applicable standard of care can be met remotely and may request additional information, records, photographs, laboratory testing, audio or video communication, or an in-person examination when appropriate.

Patients should provide complete and accurate health information. eDrugstore is the marketing partner and does not make clinical decisions regarding whether telemedicine or a particular treatment is appropriate.

Yes. A valid prescription is required to purchase prescription-only medication. Secure Medical provides the telemedicine technology and administrative platform used to support the medical-review process, while eDrugstore serves as the marketing and consumer-facing partner. Prescribing decisions are made only by appropriately licensed healthcare professionals.

Any new customer placing their first prescription order will be required to have an appropriately state-licensed physician review their medical history and provide an audio or video consultation, depending on the patient's location, the requested treatment, provider requirements, and applicable law. Returning patients who have been reviewed and approved by a physician within the previous 365 days may not require another consultation unless an updated evaluation is required by the provider or applicable law.

Audio or Video Call with a Physician

Before prescription medication can be shipped, new patients and returning patients whose last qualifying medical review was more than 365 days ago must complete any required HIPAA-compliant video and/or audio consultation with an appropriately state-licensed physician. Original prescriptions may remain valid for up to 365 days where permitted, and refill or reorder availability remains subject to the prescription, provider authorization, medication, pharmacy requirements, patient circumstances, and applicable law.

RingCentral Meetings Mobile App
Under Meetings Mobile App, click Download on the App Store for iOS or Get it on Google Play for Android. Download the RingCentral Video Meetings app from the Apple App Store for iOS or Google Play for Android.

RingCentral Meetings for Desktop
From your online account, click the Tools tab and click Meetings. Under Meetings for Desktop, click Download for Mac or Download for PC, depending on your computer. The app will begin downloading in your browser.

You may join a HIPAA-compliant HD video consultation using a compatible computer (PC, Mac®, or Chrome™), tablet (iPad® or Android™), or smartphone (iPhone® or Android).

To prepare for a required online consultation, download and install the RingCentral Meeting App for your desktop, tablet, or smartphone using the following link: https://www.ringcentral.com/apps/?compatibility=ringcentral&q=meetings

States that require a HIPAA-compliant Video Call with a State-Licensed Physician:
We currently have licensed physicians available in the following states for a HIPAA-compliant video consultation: AK, HI, IA, ID, IL, KY, LA, ME, MN, MS, NC, NM, NV, OK, RI, SC, VA, VT, WA, WV, WY.

States that require a HIPAA-compliant Audio Call with a State-Licensed Physician:
We currently have licensed physicians available in the following states for a HIPAA-compliant audio consultation: AA, AE, AL, AP, AR, AZ, CA, CO, CT, DC, DE, FL, GA, IN, KS, MA, MD, MI, MO, MT, ND, NE, NH, NJ, NY, OH, OR, PA, SD, TN, TX, UT, WI.

In accordance with applicable telemedicine restrictions, Erectile Dysfunction prescription medications are not available for shipment into South Carolina or North Dakota through this program.

Secure Medical administers the telemedicine technology platform and maintains administrative, technical, and physical safeguards designed to protect personal and health-related information handled through the platform.

Depending on the information and service involved, protections may include encryption, access controls, authentication safeguards, role-based permissions, secure infrastructure, logging, monitoring, vendor controls, and privacy and security procedures. Certain health information may also be subject to HIPAA and other federal or state confidentiality requirements.

eDrugstore is the marketing partner. Information collected through Secure Medical's telemedicine processes is handled according to the applicable Secure Medical privacy notices, healthcare-provider notices, and legal requirements. Secure Medical does not sell Protected Health Information or medical records.

Secure Medical provides the technology and administrative platform used to support the prescription-request process. eDrugstore serves as the marketing partner and may display available products and provide the consumer-facing entry point into the process.

  1. Review Available Products. You may review products and educational information presented by eDrugstore.
  2. Begin the Secure Medical Process. When prescription treatment is requested, you will be directed into or connected with technology administered by Secure Medical to provide the information required for the transaction and medical evaluation.
  3. Complete Required Patient Information. Provide accurate identifying, contact, medical-history, medication, allergy, and other information requested for the healthcare evaluation.
  4. Provider Evaluation. An appropriately licensed healthcare professional reviews the information and determines whether additional communication, records, testing, an audio/video encounter, an in-person evaluation, or other information is required.
  5. Independent Clinical Decision. The healthcare professional determines whether treatment is appropriate. Requesting a medication or completing a questionnaire does not guarantee a prescription.
  6. Pharmacy Fulfillment. If a prescription is issued, Secure Medical technology may facilitate transmission to an appropriately licensed pharmacy for dispensing and fulfillment.

No. Secure Medical provides telemedicine technology and administrative services and is not intended to replace an ongoing relationship with your primary care provider.

Licensed healthcare professionals using the Secure Medical platform may provide care remotely when appropriate, but patients should continue regular preventive care, chronic-condition management, examinations, testing, and other services recommended by their primary healthcare professionals.

When requested and permitted by applicable law, information from a telemedicine encounter may be made available to a patient's primary care provider or another healthcare professional. eDrugstore's role is limited to marketing and consumer-facing information and does not replace a primary care provider.

Secure Medical provides the technology and administrative platform through which patient information can be collected and made available to an appropriately licensed healthcare professional for evaluation.

The process may include a medical questionnaire, review of medical history and records, secure messaging, photographs, laboratory information, and, when required or clinically appropriate, interactive audio or video communication. The treating provider determines which methods are appropriate under applicable law and the standard of care.

The treating healthcare professional reviews the medical history and available medical information required for the encounter. If asynchronous or store-and-forward technology is used, the provider must determine that the applicable standard of care can be met through that method and provide any disclosures or additional communication required by applicable law.

The healthcare professional makes all diagnosis, treatment, and prescribing decisions. eDrugstore is the marketing partner and does not conduct the medical evaluation.

Secure Medical administers the technology and workflow used to route the information you submit to an appropriately licensed healthcare professional.

The provider reviews the information required for the encounter and determines whether the available information is sufficient, whether additional communication or documentation is needed, and whether telemedicine is appropriate. A provider may request audio or video communication, additional medical records, photographs, testing, or an in-person evaluation.

The identity, professional credentials, and appropriate contact information of the healthcare professional responsible for the encounter will be made available as required by applicable law. Provider contact information will enable the patient to contact the provider, or an authorized substitute healthcare professional acting on the provider's behalf, for at least 72 hours following the provision of services where required by law.

eDrugstore may provide marketing information and consumer-facing links but does not perform the clinical review or issue prescriptions.

Secure Medical provides the technology and administrative infrastructure that supports account creation for telemedicine and related services. A marketing partner such as eDrugstore may provide a registration link or consumer-facing account interface that connects with the Secure Medical platform.

During registration, you may be asked to provide identifying and contact information and establish secure login credentials. If healthcare services are requested, additional information may be required for patient identification and the medical evaluation.

Secure Medical collects patient-identification information appropriate to the requested telemedicine service and applicable law. Secure Medical may use identity-verification services or request additional documentation when necessary to verify identity, support the provider-patient relationship, protect patient information, or satisfy legal and regulatory requirements.

Secure Medical supports the technology used for account access and patient-administration functions. If you began your interaction through eDrugstore, the eDrugstore marketing website may provide a sign-in link or branded interface that connects you with the Secure Medical-supported account experience.

Use the email address or other credentials associated with your account. For security, do not share passwords or authentication codes with unauthorized persons.

If you need assistance accessing your account, contact Secure Medical support at 1-800-467-5146 or marketing@securemedical.com.

Secure Medical supports the account technology used for password recovery. Select the password-recovery option available through the account sign-in page and follow the instructions sent to the email address or contact method associated with your account.

If the system cannot verify your account or you continue to experience difficulty, Secure Medical support can assist with the account-recovery process after appropriate identity verification.

eDrugstore may provide the marketing-site link to the account interface, but Secure Medical provides the underlying telemedicine platform and related account-administration support.

Secure Medical uses patient-identification and identity-verification procedures appropriate to the requested service and applicable law. A photo ID is not necessarily required for every transaction, but additional identification may be requested when automated verification is unavailable, information cannot be verified, or additional documentation is required by law, a healthcare provider, pharmacy, payment processor, or other authorized participant.

Telemedicine services require appropriate patient identification sufficient to support the provider-patient relationship and satisfy applicable law. Depending on the service and circumstances, additional identifiers, including a photograph or government-issued identification, may be requested when appropriate.

eDrugstore is the marketing partner and does not independently determine clinical identity-verification requirements.

Secure Medical administers the technology and payment workflow associated with prescription requests initiated through participating marketing partners such as eDrugstore.

The timing of authorization, capture, settlement, refunds, or other payment activity depends on the transaction and the disclosures presented during checkout. Where the transaction is structured so final payment occurs after provider authorization, the payment is processed only after the required clinical step is completed.

The treating healthcare professional's decision is independent of payment processing. If the provider does not authorize a prescription, any applicable authorization, cancellation, or refund will be handled according to the payment and refund terms disclosed for the transaction.

Secure Medical provides the platform technology used to support refill and reorder requests. A marketing partner such as eDrugstore may provide a consumer-facing refill link that connects to the Secure Medical-supported account and administrative workflow.

Returning patients may be asked to confirm or update medical information before a refill request is sent for provider review. A previous prescription does not guarantee that a refill will be issued.

Prescription renewals and refills remain subject to applicable law, prescription validity, provider review, medical appropriateness, and pharmacy requirements. If additional evaluation is required, Secure Medical's platform may facilitate the necessary provider interaction.

Secure Medical provides technology and administrative services that may facilitate prescription transmission and pharmacy coordination after a licensed healthcare professional independently determines that a prescription is appropriate.

Prescription medications are dispensed by appropriately licensed pharmacies, not by Secure Medical or eDrugstore. The dispensing pharmacy is responsible for verifying and dispensing the prescription in accordance with applicable pharmacy laws and professional requirements.

Medication labels, manufacturer information, imprint codes, National Drug Codes when applicable, lot information, and pharmacy contact information may assist patients in identifying a medication. Questions about a dispensed medication should be directed to the dispensing pharmacy or prescribing healthcare professional.

Secure Medical provides administrative and technology support for prescription-order processing and coordinates order-status information with participating pharmacies and fulfillment providers. Prescription medications are dispensed and shipped by appropriately licensed pharmacies.

Because our fulfillment process has a policy of working to ship eligible orders within 24 hours of receipt, orders received before 3:00 p.m. MST are usually processed and shipped the same business day when all required information, medical review, prescription authorization, pharmacy processing, and product availability requirements have been completed.

Processing or shipment may be delayed if additional information is required from the patient. This may include an incorrect address, missing apartment or unit number, incorrect postal code, incomplete patient information, or other order details. Additional communication between the patient and the healthcare provider or pharmacist regarding health or medical follow-up, as well as circumstances outside our reasonable control, may also extend processing or shipping time.

Our goal is to provide same-day service when possible, but same-day processing or shipment is not guaranteed.

If you place an eligible order online before 3:00 p.m. MST and want next-day delivery, please call Secure Medical customer service at 1-800-467-5146 immediately after placing your order online. Online orders may require telephone confirmation, and contacting customer service directly can help identify any outstanding information and assist with expedited processing.

At the time of your order, available shipping options may include overnight, 2-day, or priority shipping, with priority shipping typically estimated at 3–5 business days. Express shipping time is calculated from the time the package is picked up or accepted by the carrier, not from the time the order is placed.

Please remember that Sundays and carrier-observed holidays are generally considered non-business days, so carrier pickups or deliveries may not occur on those days.

Expedited shipping does not shorten any required healthcare-provider review or pharmacy processing and does not guarantee a particular delivery date.

Secure Medical supports the administrative and technology workflow through which available pharmacy and carrier shipping options are presented for transactions initiated through eDrugstore. Available methods and any applicable charges are shown when available during checkout or fulfillment.

Can I ship to a P.O. Box or military APO/FPO address?
Yes. Shipping to eligible P.O. Boxes and APO/FPO military addresses is available where supported by the dispensing pharmacy and carrier.

For military addresses, domestic packages typically arrive within approximately 3 to 7 days. Please allow up to at least two weeks depending on the destination, especially for overseas APO/FPO shipments. Delivery times are estimates and are not guaranteed.

Can I pick up my package at a FedEx shipping location?
Yes, when supported by the dispensing pharmacy and FedEx. If you cannot sign for the package when it arrives at your home or business, you may request delivery to an eligible FedEx Hold location. Secure Medical customer service can help you identify available options, or you may use FedEx.com and enter your ZIP code to locate an eligible Hold location or FedEx Office location.

FedEx may hold a package for pickup for up to 7 days, subject to the carrier's current policies, identification requirements, medication restrictions, and the specific pickup location.

Do you offer international shipping?
No. Prescription fulfillment through this program is limited to eligible addresses within the United States, including supported U.S. military addresses. Availability remains subject to pharmacy licensing, patient location, medication availability, and applicable law.

Will a signature be required upon delivery?
Yes. Packaged prescription medication requires an adult signature, so an adult must be available to sign at the time of delivery or pickup.

Prescription medications are shipped by or on behalf of the dispensing pharmacy. Secure Medical provides technology and administrative coordination, while eDrugstore is the marketing partner. Carrier pickup and delivery times remain subject to the applicable pharmacy and carrier.

Secure Medical works with appropriately licensed pharmacies and fulfillment participants that may use discreet shipping practices where permitted. The specific packaging, labeling, return-address information, and carrier requirements are determined by the dispensing pharmacy, applicable law, and the shipping carrier.

Secure Medical does not guarantee that every package will have identical packaging or that legally required information will be omitted. Patients should review shipping information presented for the applicable transaction.

eDrugstore is the marketing partner and does not dispense or package prescription medication.

Secure Medical may provide technology and administrative support for shipment-status information associated with orders fulfilled by participating pharmacies.

When the dispensing pharmacy or carrier generates tracking information, it may be made available by email, SMS, or through the account interface. You can then use the tracking number with the applicable carrier.

If you need help locating available tracking information, contact Secure Medical support at 1-800-467-5146. eDrugstore may provide a consumer-facing account link but is the marketing partner rather than the dispensing pharmacy.

Secure Medical provides administrative support for cancellation requests, but whether an order can be canceled depends on its status and the policies and legal obligations of the dispensing pharmacy and other participants.

A cancellation request should be made as soon as possible. Once a prescription medication has been dispensed, transferred to a carrier, or shipped, cancellation or return may be restricted or unavailable.

Contact Secure Medical at 1-800-467-5146 for assistance determining the current order status and available options. eDrugstore may market the product but does not control the pharmacy's dispensing decision.

Secure Medical provides administrative support for transactions, but prescription-medication returns are subject to applicable law and the policies of the dispensing pharmacy. Medications that have been dispensed generally cannot be returned for resale or reuse.

If you receive an incorrect, damaged, compromised, or otherwise concerning shipment, contact Secure Medical promptly so the issue can be documented and coordinated with the dispensing pharmacy or other responsible participant.

Refund eligibility depends on the circumstances and the applicable refund policy. eDrugstore is the marketing partner and does not independently determine whether dispensed medication may be returned.

Secure Medical's payment platform may accept certain HSA, FSA, or other eligible payment cards when supported by the payment processor and applicable transaction.

Whether a particular product, prescription, consultation, or healthcare expense qualifies for reimbursement is determined by the applicable plan, card issuer, insurer, tax rules, and other requirements outside Secure Medical's control.

Secure Medical may be able to provide transaction documentation when available. eDrugstore, as the marketing partner, does not determine insurance, HSA, or FSA eligibility.

Secure Medical provides technology and administrative support that may coordinate prescription fulfillment with appropriately licensed pharmacies. The specific pharmacy used for an order may vary based on the prescription, patient location, pharmacy licensing, product availability, and other operational considerations.

The dispensing pharmacy's identifying information and required contact information will be provided in accordance with applicable law and pharmacy requirements.

eDrugstore is a marketing partner and is not the dispensing pharmacy. Questions about a medication after dispensing may be directed to the pharmacy identified with the prescription or shipment.

Yes. Secure Medical's platform may support a request to send an authorized prescription to a pharmacy selected by the patient when permitted by applicable law, the prescription, the treating provider, and the requested pharmacy's capabilities.

A $125.00 processing fee applies if you choose to have an eligible prescription filled at a pharmacy outside the participating pharmacy network. The processing fee reflects administrative services associated with coordinating the external pharmacy request, including applicable consultation, medical-record, and prescription-processing activities.

Participating pharmacies may include Omro Pharmacy, Omro, Wisconsin — (920) 685-5041, and Specialty Medical Drugstore, Southgate, Kentucky — 1-888-795-5826. Pharmacy participation, availability, and fulfillment capabilities may change.

Participating pharmacies may offer delivery in discreet packaging to eligible addresses such as a home, office, hotel, P.O. Box, or supported FedEx hold location, subject to pharmacy, carrier, medication, destination, and applicable-law requirements.

The prescribing healthcare professional and dispensing pharmacy remain responsible for professional decisions concerning the prescription. eDrugstore is the marketing partner and does not own, issue, approve, or control the prescription.

Yes. Secure Medical provides technology and administrative support intended to facilitate communications between patients and the licensed healthcare professionals responsible for their care.

Depending on the service, an encounter may be provided by a physician or another appropriately licensed healthcare professional. Patients may request an encounter with a physician. Where applicable law requires a physician encounter upon request, Secure Medical will facilitate scheduling with a physician.

The provider's identity, professional credentials, and appropriate contact information will be made available as required by applicable law. Contact information will enable the patient to reach the provider, or an authorized substitute healthcare professional acting on the provider's behalf, for at least 72 hours following the provision of services where required by law.

Secure Medical can assist with provider-contact routing and follow-up administration. eDrugstore is the marketing partner and is not the treating healthcare provider.

Secure Medical's telemedicine platform is not an emergency medical service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

For a suspected poisoning or medication overdose in the United States, you may contact Poison Control at 1-800-222-1222.

Do not rely on eDrugstore, Secure Medical customer service, an online questionnaire, email, SMS, or a routine telemedicine request for emergency care. eDrugstore is the marketing partner and does not provide emergency medical services.

Frequently Asked Questions

Choosing eDrugstore.com means choosing experience, safety, and trusted medical oversight.

For more than 25 years, we’ve partnered with board-certified U.S. physicians and NABP- and VIPPS-accredited pharmacies to ensure every prescription is reviewed, approved, and dispensed according to strict regulatory standards. We offer both brand-name and FDA-approved generic medications, giving patients safe and affordable options.

Since 1998, we’ve proudly served millions of customers and processed over 10 million prescriptions — building a reputation as a secure, discreet, and dependable source for lifestyle and wellness medications.

See what our customers are saying:

View our reviews on Trustpilot.

Why Safety Matters

Not all online pharmacies are legitimate.

Many rogue websites operate outside the United States and sell counterfeit or adulterated medications designed to look identical to genuine products. These products may contain incorrect dosages, unsafe ingredients, or no active medication at all — putting your health at serious risk.

At eDrugstore, patient safety comes first. Every order involves proper medical review and licensed pharmacy fulfillment.

Be informed. Be cautious. Buy safely.

Yes. Prescribing medication online is legal when conducted in accordance with federal and state telemedicine regulations.

eDrugstore utilizes secure telemedicine technology to connect patients with licensed physicians and nurse practitioners who are authorized to practice and prescribe in the patient’s state of residence. Each provider completes a medical evaluation before issuing any prescription to ensure it is clinically appropriate and safe.

All medical professionals within our network maintain active state licensure and comply with applicable telehealth laws and prescribing standards.

If you have questions regarding your treatment, need assistance, or would like to update your medical history, our medical department is available at 1-800-467-5146 ext. 460.

Yes. Telemedicine is a safe and effective method of receiving treatment when conducted through licensed healthcare professionals and secure medical platforms.

At eDrugstore, we have streamlined the telemedicine process to ensure patient safety, privacy, and clinical accuracy. Every treatment request includes a detailed medical intake that is carefully reviewed by a licensed healthcare provider before any prescription is issued.

For your protection, it is essential that all health information is provided truthfully, accurately, and completely. Honest medical disclosure allows providers to evaluate potential risks, medication interactions, and overall suitability of treatment.

Your safety is our highest priority. We are committed to ensuring that each patient receives appropriate medical guidance and treatment tailored to their individual health needs.

Medication authenticity is an important part of patient safety. Most pharmaceutical manufacturers register their products with the U.S. Food and Drug Administration (FDA) and include identifying information on each bottle, blister pack, or medication container. These identifiers—such as imprint codes, lot numbers, and National Drug Codes (NDC)—allow products to be traced and verified.

You can also use independent verification tools, such as the pill identification resource available at Drugs.com Pill Identifier, to confirm the appearance and markings of your medication.

If you have questions about your medication or order, our Customer Service team is available to assist you at 1-800-467-5146. We are committed to ensuring every prescription is dispensed accurately and safely.

Your privacy and data security are fundamental to our telemedicine platform. eDrugstore.com utilizes advanced encryption technology and secure server infrastructure to safeguard sensitive information at every stage of the ordering and medical review process.

This protection applies to your medical records, payment details, email address, contact information, and all personal data submitted through our website. Access to patient information is restricted to authorized personnel and licensed healthcare providers in accordance with applicable privacy regulations.

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is used solely to facilitate medical evaluation, prescription fulfillment, and customer support.

Ordering your prescription online is simple and secure. Follow these five easy steps:

  1. Select Your Medication
    1. Browse our product listings directly from the homepage.
    2. Review transparent pricing — no hidden fees or assessments.
    3. Select your desired medication and add it to your shopping cart.
    4. You may add multiple products to your cart before checkout.
  2. Create Your Account
    1. New customers complete the secure patient information form.
    2. Provide accurate details to avoid processing delays.
    3. Your account allows you to track orders and manage your profile.
  3. Complete the Online Medical Consultation
    1. Fill out the required medical questionnaire.
    2. A licensed healthcare provider reviews your information to determine eligibility.
    3. The medical consultation is provided at no additional cost.
  4. Order Refills
    1. Log in to your account to request a refill, or contact Customer Support at 1-800-467-5146.
    2. Support is available Monday–Friday, 6:00 a.m.–7:00 p.m., and Saturday–Sunday, 8:00 a.m.–4:00 p.m. (Mountain Time).
  5. Secure Payment
    1. We accept Visa, MasterCard, American Express, Discover, and Money Orders.
    2. eDrugstore is fully PCI-compliant and uses advanced encryption technology to protect your payment information.

Our streamlined process is designed to provide convenient, private, and clinically reviewed access to prescription medications.

No. eDrugstore is designed to complement — not replace — your primary care provider (PCP).

Maintaining regular checkups with your PCP is important for ongoing health monitoring, preventive care, and management of chronic conditions. We encourage all patients to keep their primary care provider informed and to update their medical history as needed.

If you are temporarily unable to see your physician or do not currently have a primary care provider, our licensed medical team can review your information and help guide you toward appropriate treatment options.

For assistance, please contact our medical support team at 1-800-467-5146.

Online consultations are a secure and convenient form of telemedicine designed to expand access to licensed healthcare providers. Rather than requiring an in-office visit, patients begin by completing a comprehensive medical questionnaire and, when required, participating in a HIPAA-compliant video and/or audio consultation.

During the evaluation, a licensed physician reviews your medical history, symptoms, and any relevant health factors to determine whether treatment is clinically appropriate and safe. Prescriptions are issued only when they meet established medical guidelines and state regulations.

If approved, the prescription is transmitted electronically to a VIPPS-accredited U.S. pharmacy. A state-licensed pharmacist dispenses the medication, which is then shipped discreetly via FedEx or the U.S. Postal Service.

Your shipment includes a copy of your prescription, receipt, dosage instructions, safety information, and pharmacy contact details for any follow-up questions.

While telemedicine does not replace comprehensive in-person medical care, it provides an effective treatment option for certain conditions that may not require an immediate physical examination.

Any new customer placing an order will require one of our State Licensed Physicians or Nurse Practitioners to review your medical history and provide you with an Audio or Video consultation, depending on your State of residence.
If you are a returning patient and have been reviewed and approved by one of our Physicians in the past 365 days, you will only need to contact the Physician if you'd like to. All new and returning customers whose last order is over 365 days old may require another HIPAA-compliant Video and or Audio consultation with one of our State Licensed Physicians before any medications can be shipped to you.
All original prescriptions are valid for 365 days, and a patient may reorder multiple times during this period.
Feel free to download the following Apps below to obtain the highest level of medical care from eDrugstore.

RingCentral Meetings Mobile App
Under Meetings Mobile App, click Download on the App Store for iOS or Get it on Google Play for Android. Download the RingCentral Meetings app from the iTunes App Store for iOS or Google Play for Android.

RingCentral Meetings for Desktop
From your online account, click the Tools tab and click Meetings. Under Meetings for Desktop, click Download for Mac or Download for P.C., depending on your type of desktop. The app will begin downloading in your browser.

You can join your HIPAA-compliant HD video consultation using any computer (PC, Mac®, or Chrome™), tablet (iPad® or Android™), or smartphone (iPhone® or Android).
To be ready for your required online consultation, please first download and install the RingCentral Meeting App for your Desktop, Tablet, or Smartphone using the link below: Click to Install Ring Central Meeting App
We currently have Licensed Physicians in the following States to provide a HIPAA-compliant Video Call.AK, HI, IA, ID, IL, KY, LA, ME, MN, MS, NC, NM, NV, OK, RI, SC, VT, WA, WV, WY.
We currently have Licensed Physicians in the following States to provide a HIPAA-compliant Audio Call.AA, AE, AL, AP, AR, AZ, CA, CO, CT, DC, DE, FL, GA, IN, KS, MA, MD, MI, MO, MT, ND, NE, NH, NJ, NY, OH, OR, PA, SD, TN, TX, UT, VA, WI.
Adherent to the Telemedicine Laws of South Carolina and North Dakota, we are not allowed to ship Erectile Dysfunction prescription medications into these States.

To create an account, navigate to the top right-hand corner of the eDrugstore homepage and click the profile (person) icon to sign in or register. New users will be prompted to enter their information to securely create an account.

Your personal and medical information is kept confidential and is never sold or shared with third parties for marketing purposes.

If you do not have an email address or prefer assistance, please call 1-800-467-5146. Our Customer Service team can help set up your account or place your order by phone.

To access your account, click the profile (person) icon located at the top of the homepage. If you are a returning customer, enter your registered email address and password to sign in.

If you do not yet have an account, select the “Register Now” option and complete the secure registration form. Once your account is created, you can place orders, request refills, and track your order status at any time. Login in here!

If you prefer assistance, our Customer Service team is available during business hours at 1-800-467-5146 and will be happy to help you set up or access your account.

If you have forgotten your password, click the “Forgot Password” link on the login page. You will receive an email with instructions and a secure link to reset your password.

If your email address is not recognized, it may not be associated with an existing account. In that case, you may need to create a new account using the correct email address.

If you continue to experience difficulties, please contact our Customer Service team for assistance in updating or recovering your login information.

NO! If you are a U.S. citizen, We use an age verification tool called IDology to verify your age. If, for some reason, we cannot get a match, you may email, fax, or text a copy of an ID or Passport. If you are not a U.S. resident or are visiting from outside the Country, you may need to provide these credentials upon order completion. However, We've made the process easy.

We offer a comprehensive selection of FDA-approved brand-name and generic erectile dysfunction (ED) medications, along with advanced compounded formulations designed for men seeking enhanced performance, faster onset, or customized dosing options.

New Compound ED Medications

ED3 – A custom-compounded formulation designed for rapid onset and enhanced performance. Ideal for men seeking a stronger alternative to traditional single-ingredient therapy.

ED3 Plus – An upgraded compounded blend formulated to provide extended duration and increased potency for men who require more consistent results.

ED3 Max – Our most powerful compounded option, developed for maximum efficacy and faster action compared to standard generic formulations. Designed for men who have not achieved optimal results with traditional medications.

Note: Compounded medications are prepared by licensed pharmacies pursuant to a valid prescription and may not be FDA-approved but are made in compliance with pharmacy compounding regulations.

FDA-Approved ED Medications

Sildenafil (Generic Viagra®) – Fast-acting treatment typically effective within 30–60 minutes.

Tadalafil (Generic Cialis®) – Long-lasting treatment effective up to 36 hours; also available in daily-use dosing.

Vardenafil (Generic Levitra® / Staxyn®) – Alternative PDE5 inhibitor offering reliable performance with slightly different pharmacologic profile.

Avanafil (Stendra®) – A newer-generation ED medication known for quicker onset and fewer food interactions.

All prescription medications require medical evaluation and provider approval. A licensed healthcare professional will review your health history to determine the safest and most appropriate treatment option for you.

Women’s Libido Support

We offer a selection of products designed to support female sexual wellness, arousal, and libido. These options range from prescription treatments to nutritional supplements and topical enhancers. Always consult a healthcare provider to determine the best choice based on your needs and medical history.

Prescription & Targeted Libido Support

  • PT141 (Bremelanotide) – A prescription medication indicated to help enhance sexual desire in premenopausal women with hypoactive sexual desire disorder (HSDD).
  • Ecstasy Cream – A topical arousal cream formulated to enhance sexual sensitivity and pleasure.

Supplements & Topical Enhancers

  • DIM200 – A nutritional supplement containing diindolylmethane, commonly used to support hormonal balance.
  • V for Women – A women’s libido supplement crafted to support sexual wellness and desire.

Treatments for Premature Ejaculation

We offer a variety of medically reviewed prescription options and supportive performance enhancers designed to help men manage symptoms of premature ejaculation (PE). These treatments may be used alone or as part of a comprehensive approach to improve sexual confidence and control.

Prescription & Medical Options

  • Tadalafil PE – A formulation based on tadalafil (Generic Cialis) that may support both erectile function and improved performance.
  • Tadalafil Zydus – Generic tadalafil option for performance support, including potential benefit in delayed ejaculation symptoms.

Performance & Stamina Accessories

Effectiveness varies by individual. Prescription options are determined based on a medical assessment. A licensed healthcare provider will review your medical history and symptoms to recommend the most appropriate treatment plan for premature ejaculation.

What Treatments Do You Have for Male Enhancement?

We offer a wide range of male enhancement products designed to support erectile performance, penile conditioning, volume enhancement, and overall sexual confidence. These options include pumps, supplements, trainers, and specialized devices.

Pumps & Enlargement Devices

Hydro Pumps & Advanced Hydromechanical Devices

Supplements & Trainers

These male enhancement products vary in function and intent — from mechanical support for erections to conditioning tools and supplements. Results can be individual, and products should be used as directed. If you have questions about which options are right for you, our support team can help guide your selection.

We offer a variety of options aimed at supporting healthy testosterone levels and overall male hormonal balance. These include supplements, medically supervised therapies, hormone evaluation services, and recovery support products. All prescription-based treatments require medical evaluation and approval by a licensed healthcare provider.

Medically Directed Hormone Therapies>

  • Sermorelin Acetate – A prescription peptide therapy used to support natural growth hormone release, which can indirectly benefit overall hormonal health.
  • Sermorelin Troche – A dissolvable formulation of sermorelin for convenient administration.
  • Enclomiphene Flex Dose – A prescription therapy designed to support testosterone production in men with clinically diagnosed low testosterone.

Hormone Testing & Evaluation

  • Male Hormone Evaluation Panel – A comprehensive blood panel to assess testosterone and related hormone levels, aiding personalized treatment planning.

Supplements & Supportive Formulas

Your healthcare provider will review your medical history, symptoms, and lab results to determine the most appropriate treatment option to support your testosterone health.

We offer a comprehensive range of prescription and wellness-based hair loss treatments for both men and women, including FDA-approved medications, advanced compounded formulas, and supportive hair growth devices.

New Compounded Hair Growth Formulas

Men’s Hair TriGro – A compounded formulation designed to support thicker, healthier hair growth in men by targeting common causes of male pattern hair loss.

Women’s Hair TriGro Ageless – A customized blend formulated to support hair density and scalp health in women experiencing age-related thinning.

Women’s Hair TriGro Vibrant – A revitalizing compounded option designed to promote fuller-looking hair and support overall follicle strength.

Note: Compounded medications are prepared by licensed pharmacies pursuant to a valid prescription and may not be FDA-approved but are made in compliance with pharmacy compounding regulations.

FDA-Approved & Prescription Hair Loss Medications

Topical & Hair Growth Devices

All prescription treatments require review and approval by a licensed healthcare provider to ensure safety and appropriateness based on your medical history.

We offer clinically reviewed prescription treatments for certain sexually transmitted infections (STIs), along with antiviral and antibiotic medications commonly used to manage outbreaks, reduce transmission risk, and treat bacterial infections. All prescriptions require medical evaluation and provider approval.

Antiviral Medications

  • Acyclovir – Antiviral medication commonly prescribed for the treatment of herpes simplex virus (HSV-1 and HSV-2).
  • Valtrex® – Brand-name valacyclovir used to treat and suppress herpes outbreaks.
  • Valacyclovir (Generic Valtrex) – FDA-approved generic equivalent for episodic or suppressive therapy.
  • Denavir® – Brand-name topical penciclovir for the treatment of cold sores.
  • Penciclovir Cream – Topical antiviral used to shorten healing time of oral herpes lesions.

Antibiotic Treatments

  • Doxycycline Hyclate – Broad-spectrum antibiotic commonly prescribed for certain bacterial STIs.
  • Doxy PEP – Post-exposure prophylaxis option under medical guidance for reducing risk of certain bacterial infections.
  • Metronidazole – Antibiotic used to treat specific bacterial and parasitic infections.

Appropriate treatment depends on accurate diagnosis and medical history. A licensed healthcare provider will review your symptoms and determine the safest and most effective course of care.

Sexual Health Medications

We offer physician-guided weight management options that include FDA-approved medications, GLP-1–based therapies, metabolic prescriptions, and supportive supplements. All prescription treatments require medical evaluation and approval by a licensed healthcare provider.

GLP-1 & Advanced Weight Management Options

  • Wegovy® – FDA-approved semaglutide injection indicated for chronic weight management in eligible adults.
  • Wegovy Consultation – Online medical evaluation to determine candidacy for Wegovy treatment.
  • GLP-1 – Provider-directed GLP-1–based therapy designed to help regulate appetite and support weight reduction.
  • GLP-1 Plus – Enhanced GLP-1 program that may include supportive nutrients under medical supervision.

Prescription & Metabolic Support Medications

  • Metformin HCL ER – Extended-release metformin, sometimes prescribed to support insulin sensitivity and metabolic function.
  • Xenical® – FDA-approved orlistat medication that works by reducing dietary fat absorption.

Nutritional & Metabolic Support

  • B12 – Vitamin B12 supplementation to support energy production and metabolic health.
  • Berberine with Ceylon Cinnamon – Dietary supplement formulated to support healthy blood sugar and metabolic balance.

Weight loss treatments are individualized based on your health history and goals. A licensed healthcare provider will determine the safest and most appropriate option for you.

For additional weight loss products.

When you are ready to complete your order, you will be prompted to proceed to our secure checkout page. At checkout, you will enter your payment details and shipping address.

We accept Visa, MasterCard, and American Express. For your transparency and peace of mind, charges will appear on your billing statement as eDrugstore.com and will not be processed under any other name.

All transactions are processed through secure, encrypted systems to protect your financial information.

If you have questions about your purchase, please call 480-505-5735. We also accept U.S. Money Orders if you prefer to mail your payment.

For prescription (Rx) orders, you are charged only after a licensed physician or nurse practitioner has reviewed and approved your prescription request.

Once approved, your order is transmitted to a state-licensed pharmacy for fulfillment. At that time, your payment will be processed and submitted for settlement. You will automatically receive a tracking number via email or text once your shipment is prepared.

If your prescription is not approved, or if you choose to decline or cancel the order before approval and processing, you will not be charged.

If you need a refill quickly, our Easy Refill option allows returning customers to log in and reorder a previous prescription with just a few clicks.

Simply sign in to your account and select the Easy Refill button to repeat your prior order. If you choose to add new items, additional medical questions may be required during checkout to ensure continued safety and eligibility.

Please note that all prescription refills remain subject to provider review and approval when required.

At this time, eDrugstore.com does not offer automatic subscription billing. You will only be charged when you actively place an order.

If you prefer personal assistance, our Customer Service team is available at 1-800-467-5146 to help process your refill.

Yes. A valid prescription is required for all prescription medications.

If you already have a prescription from your personal healthcare provider, you may submit it to us by email, fax, or mail for processing.

If you do not currently have a prescription, you can complete our secure online medical questionnaire. A licensed physician will review your information and, when appropriate, conduct a HIPAA-compliant video and/or audio consultation to determine eligibility for treatment.

If approved, the provider will electronically submit your prescription to a VIPPS-accredited U.S. pharmacy for fulfillment. Your medication will then be dispensed by a state-licensed pharmacist and shipped directly to you.

All prescriptions are issued only when clinically appropriate and in accordance with applicable state and federal regulations.

Our Customer Service team makes every effort to begin processing orders placed before 12:00 PM (Mountain Time), Monday through Friday, on the same business day. Each order is handled promptly to ensure timely review and fulfillment.

You will receive real-time updates via text message or email throughout the process. If additional information or action is required from you, we will notify you immediately to avoid delays.

Once a licensed physician or nurse practitioner approves your prescription, it is sent to a state-licensed pharmacy for dispensing and shipment.

Depending on your selected delivery option, most orders arrive within 1–3 business days after shipment. Tracking information is automatically sent to you, and you may contact us at any time to check the status of your order or request delivery updates.

Yes. We offer multiple shipping options through FedEx and the U.S. Postal Service (USPS), allowing you to choose the delivery speed and privacy level that best fits your needs.

Free Delivery (USPS) is our most popular option. While delivery times may vary, many customers receive their orders within 1–3 business days.

If you select FedEx Next Day or FedEx 2-Day service, you may also request to have your package held at a FedEx location, including participating Walgreens or FedEx Office locations. Most hold locations retain packages for up to five days for pickup.

We ship to most U.S. military bases, hotels, and business addresses. For added discretion, USPS delivery to P.O. Boxes and mailbox service locations is also available.

Most packages ship without a required signature. However, if you prefer signature confirmation, you may select that option during checkout or contact our Customer Service team for assistance.

Yes. All orders are shipped in plain, unmarked packaging to protect your privacy.

Shipments are sent in flat FedEx or USPS envelopes from a licensed U.S. pharmacy. The exterior label does not reference a pharmacy, apothecary, or drugstore name. Instead, a discreet shipper name is used to maintain confidentiality and reduce the risk of package theft.

Our packaging practices are designed to ensure both privacy and secure delivery, giving you confidence throughout the fulfillment process.

Yes. You can track your order at any time.

Once your order ships, you will receive tracking information by email or text message. You may also log in to your account on eDrugstore.com to view your tracking details directly.

To check the status of your shipment, visit the carrier’s website (USPS.com or FedEx.com) and enter your tracking number.

If you are unable to locate your tracking information, please contact our Customer Service team at 1-800-467-5146 for assistance.

An order may be canceled by contacting an eDrugstore.com Customer Service Representative, provided the request is made before the pharmacy ships your medication.

Once a prescription has been approved and the medication has been dispensed and shipped, cancellation may no longer be possible. If a package is already in transit with USPS or FedEx, certain situations may allow it to be returned to the pharmacy, depending on carrier status and pharmacy policies.

For specific details regarding your order and applicable return or cancellation policies, please contact our Customer Service team at 1-800-467-5146. We will review your order status and provide guidance on the available options.

Due to federal regulations and patient safety standards, prescription medications cannot be returned once they have been dispensed by the pharmacy.

If a package is undeliverable or not picked up within the carrier’s designated timeframe, it may be returned to the pharmacy. In certain cases, fees may apply if we do not receive communication from you within 30 days regarding the shipment.

If you experience any concerns with your medication, please contact us within 24–48 hours of delivery so we can promptly review the issue and provide assistance.

Our Customer Service team is available seven days a week at 1-800-467-5146. Please refer to our main menu for current hours of operation.

We accept HSA and FSA cards, as well as certain insurance-related payment cards, provided they display a Visa or MasterCard logo on the front.

Please note that each card issuer maintains its own eligibility rules and approval requirements, which are outside of our control. If your card issuer declines the transaction, we will promptly contact you to arrange an alternative payment method.

Upon request, we can provide a detailed invoice for you to submit directly to your insurance provider for possible reimbursement.

We recommend contacting your insurance carrier in advance to confirm whether the specific medication or product you intend to purchase is covered under your plan.

eDrugstore partners with VIPPS-accredited, U.S.-licensed pharmacies to ensure prescriptions are dispensed in compliance with state and federal regulations.

The specific pharmacy information, including name and contact details, is included inside your shipment at the time of delivery.

If this information is missing from your package or if you have any questions regarding the dispensing pharmacy, please contact us immediately so we can assist you.

Yes. If you prefer to have your prescription filled at a pharmacy outside of our dispensing network, we can facilitate that request.

Please note that a $125.00 processing fee applies when transferring a prescription to an external pharmacy.

If you would like to avoid this fee, you may complete your order directly through eDrugstore.com. Upon approval, your prescription will be sent to a licensed U.S. pharmacy within our network for fulfillment and discreet shipment.

We offer delivery to your home, office, hotel, P.O. Box, or a FedEx hold location for added convenience and privacy.

  1. Yes. Patients who have been issued a prescription have the opportunity to communicate with their prescribing physician regarding follow-up care, treatment questions, or any concerns related to their medication.

    To schedule a follow-up consultation, please contact our Customer Care team at 1-800-990-9681 ext. 450. A representative will assist you in arranging an appointment with your provider.

If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.

For potential medication overdose or poisoning concerns, contact Poison Control at 1-800-222-1222. This service is available 24 hours a day in the United States.

eDrugstore does not provide emergency medical services. In urgent situations, always seek immediate in-person medical care.

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