Buy Prescription Medications Online eDrugstore FAQ's

Frequently Asked Questions


  1. Is it safe to buy prescription medications through Edrugstore.com?
  2. How can I be sure I received brand name medications?
  3. What measures are taken to protect my privacy?
  4. How do I order prescription medications online at eDrugstore?
  5. How does an online consultation work?
  6. Am I Required to Complete an Online Consultation to Process My Order?
  7. Creating an account
  8. Our prescription medications
  9. What are erection problems?
  10. What are the symptoms of erection problems?
  11. What causes weak erections in men?
  12. Selecting your medication
  13. Paying for your medication
  14. Placing a Re-order
  15. Do I need a prescription to place an order?
  16. When will my order arrive?
  17. Does Edrugstore.com offer alternative shipping options?
  18. Is the packaging discreet?
  19. Can I track my order?
  20. What should I know about your cancellation policy?
  21. Can I Use Use Insurance, HSA or FSA Cards?
  22. Where is the Pharmacy Located?
  23. May I have my prescription filled at another pharmacy?

Is it safe to buy prescription medications through Edrugstore.com?

Edrugstore.com takes great pride in working with USA Licensed Physicians and Pharmacies. We only promote name brand FDA approved medications, which is why more than 600,000 customers have turned to Edrugstore.com for their prescription medication needs. Since 1998 our company has offered customers a safe and secure web site to order lifestyle medications.

We try to educate the public about the dangers of rogue internet pharmacy websites that ship counterfeit and adulterated medications. Mostly all of these websites are based outside the U.S. and sell medications that look exactly like genuine brand drugs. In some cases, these pills contain inaccurate dosage strengths and harmful ingredients.


How can I be sure I received brand name medications?

Every Pharmaceutical Manufacturers have their medications registered with the FDA and provide a lot number on every bottle, blister package or medication container so that anyone can check this lot number to ensure the pedigree of the medication back to the Manufacture.

If you have any questions about your order call Edrugstore.com Customer Service at 1-800-467-5146.


What measures are taken to protect my privacy?

Edrugstore.com uses the most current and highest level of encryption technology to keep your information protected. Your customer record is accessed on an as-needed basis by the Medical staff and Pharmacy to provide services and medications. Edrugstore.com will never give or sell any of your information to anyone.


How do I order prescription medications online at eDrugStore?

You can order your medication online in 5 easy steps:

  1. Find the Medication You’re Interested In
    1. Look for our list of prescription medications in the top-left section of our homepage.
    2. You can see the price list by following the “Product Pricing” link in the top-left section of our homepage.
    3. When you find the right item, add it to your shopping cart.
    4. If you’re interested in more than one medication, you may add it to your shopping cart at the same time.
  2. Create Your Account
    1. If you’re a new customer, simply fill out the form on the patient contact information page.
    2. It’s important to include all the requested information, including a working email address, so that you may receive your order confirmation and special discount offers.
    3. You can use your account to track the status of your order and manage your profile information.
  3. Online Consult
    1. Complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription.
    2. ViaMedic provides your medical consultation free of charge.
  4. Ordering a Refill
    1. When you’re ready for a refill, log in to your existing account. If you need assistance, call a member of our customer support team at 1-800-551-0361 for technical support. You may also call 1-800-551-0361 to place your order over the phone. Our customer support representatives are available Monday to Wednesday, 6AM to 8PM; Thursday to Friday, 6AM to 7PM; Saturday 7AM to 5PM; and Sunday 9AM to 4PM - Mountain Standard Time.
  5. Payment Options
    1. You can pay for your order using Visa, MasterCard, or American Express.
    2. If you prefer, you may also use a money order.
    3. ViaMedic is PCI-compliant. Your information will be kept secure using top-notch encryption software.


How does an online consultation work?

As a part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather they complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription. Upon approval, the doctor will submit the prescription to one of our VIPPS certified U.S. pharmacies for fulfillment and they ship your requested medication to you. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.

If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service. Your package will include a copy of your prescription, a receipt, as well as documentation of the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.


Am I Required to Complete an Online Consultation to Process My Order?

Any new Customer placing their first order will require one of our State Licensed Physicians to review your medical history and provide you with an Audio or Video consultation depending on your State of residence. If you are a returning Patient and have been reviewed and approved by one of our Physicians in the past 365 days, you will not need to have another Audio or Video call with our Physician. All new and returning customer whose last order is more than 365 days old require a HIPAA compliant Video and or Audio consultation with one of our State Licensed Physicians before any medications can be shipped to you. All original prescriptions are valid for a period of 365 days and a Patient may reorder multiple times during this period.

RingCentral Meetings Mobile App
Under Meetings Mobile App, click Download on the App Store for iOS or Get it on Google Play for Android. Download the RingCentral Meetings app from the iTunes App Store for iOS or on Google Play for Android.

RingCentral Meetings for Desktop
From your online account, click the Tools tab, and click Meetings. Under Meetings for Desktop, click Download for Mac or download for PC, depending on your type of desktop. The app will begin downloading in your browser.

Join your HIPAA compliant HD video consultation using any computer (PC, Mac®, or Chrome™), tablet (iPad® or Android™) or smartphone (iPhone® or Android).

To be ready for your the required online consult, please first download and install the RingCentral Meeting App for your Desktop, Tablet or Smartphone using the link below: https://www.ringcentral.com/apps/?compatibility=ringcentral&q=meetings

States that require a HIPAA compliant Video Call with a State Licensed Physician:
We currently have Licensed Physicians in the following States to provide a HIPAA compliant Video Call. AL, HI, ID, IL, LA, ME, MN, NC, NM, OK, RI, WA, WY.

States that require a HIPAA compliant Audio Call with a State Licensed Physician:
We currently have Licensed Physicians in the following States to provide a HIPAA compliant Audio Call. AA, AE, AP, AZ, CA, CO, CT, DC, FL, GA, IA, IN, KS, KY, MA, MD, MI, MO, MS, MT, ND, NE, NH, NJ, NV, NY, OH, PA, SD, TN, TX, UT, VA, WI, WV.


Creating an account

At the top of the page you’ll notice a “register now” option. Simply click the button and fill out the form to create an account. Once you’ve created an account you can order medications and track any order you place.


Our erectile dysfunction medications

What is Viagra?
Viagra is a prescription medication approved by the FDA to treat erection problems. First introduced in 1996, this popular and effective drug works by increasing blood flow to the penis during sexual arousal. You only have to take Viagra once per day in 25mg, 50mg, or 100mg doses. Viagra works best if it’s taken approximately one hour before sexual activity starts. Click Here to Buy Viagra Online from eDrugstore

What is Cialis?
Cialis is an FDA-approved medication used to treat erection problems in men. It’s commonly referred to as the “weekend pill” because it lasts for up to 36 hours. Like Viagra, it works by increasing blood flow to the penis. You can take Cialis in 5mg, 10mg, or 20mg doses approximately one hour before sexual activity. Click Here to Buy Cialis Online from eDrugstore

What is Levitra?
Levitra is a prescription medication approved by the FDA to treat erection problems. Doctors typically prescribe Levitra if Viagra and Cialis do not work. It increases blood flow to the penis so that men can get hard erections. You can take Levitra once per day in 2.5mg, 5mg, 10mg, and 20mg doses approximately one hour before sex. Click Here to Buy Levitra Online from eDrugstore

What is Cialis Daily?
Cialis Daily is an FDA-approved medication used to treat erection problems. Unlike other treatments, you take Cialis Daily every day, regardless of when you plan to have sex. It works by increasing blood flow to the penis, the same as regular Cialis. You can take Cialis Daily in 2.5mg or 5mg doses at the same time every day. Click Here to Buy Cialis for Daily Use Online from eDrugstore

What is Staxyn?
Staxyn is an FDA-approved prescription medication used to treat erection problems in men. Like the other medications used to treat erection problems, it works by increasing blood flow to the penis. You can take Staxyn one time per day in 2.5mg, 5mg, 10mg, and 20mg doses about one hour before sexual activity. Click Here to Buy Staxyn Online from eDrugstore

What is Stendra?
Stendra is a new FDA-approved treatment for erection problems. It is known to be the fastest acting treatment available. In clinical trials, most men were able to get an erection within 15 minutes of taking Stendra. Like the other medications used to treat erection problems, Stendra works by increasing blood flow to the penis. You can take Stendra once per day in 50mg, 100mg, or 200mg doses. Click Here to Buy Stendra Online from eDrugstore


What are erection problems?

Men experiencing erection problems are unable to get or maintain an erection sufficient for sexual intercourse. Erection problems are common among men and can be caused by certain medical conditions, hormonal fluctuations, smoking, certain medications, severe injuries, surgery, alcohol use, and psychological disorders. As men get older, they may experience erection problems more frequently. Occasional erection problems don’t necessarily indicate a medical issue, but if you continue to have difficulties for weeks or months, you should make an appointment with your doctor. To learn more about erection problems


What are the symptoms of erection problems?

Some men with erection problems cannot get an erection at all, while others suffer from weak erections that aren’t hard enough for sexual intercourse. Erection problems and weak erections can cause stress, anxiety, and relationship problems in men. Men who get weak erections on an occasional basis probably do not have serious erection problems, because all men experience some erection difficulties from time to time. To learn more about erection problems symptoms


What causes weak erections in men?

Men with weak erections cannot get an erection hard enough to perform sexual activities. Healthy sexual function involves an interaction between complex systems in the body and mind. Physiological factors, psychological factors, or a mixture of the two can cause weak erections in men.


Selecting your medication

You’ll find our site is easy to navigate, with a list of Brand Name Medications on our home page. Select the medication to see prices and quantities and choose what suits your budget.


Paying for your medication

You’ll be prompted to checkout, which is where you’ll enter your credit card information and enter your shipping address. We accept Visa, MasterCard, and American Express. The transaction on your billing statement may appear as Secure Medical or eDrugstore.com. Your Card will not be billed or processed under any other name. Please call 480-505-5735 if you have any questions about your purchase. We also accept U.S. Money Orders if you prefer to mail the payment to us.


Placing a Re-order

To reorder, simply log in to Edrugstore.com and place an order. You can also give us a call at 1-800-467-5146 to help you place the order.


Do I need a prescription to place an order?

Yes, we take the health and safety of our customers very seriously. If you have a prescription, you can send it to us via email or fax. If you don’t have a prescription, complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription. Upon approval, the doctor will submit the prescription to one of our VIPPS certified U.S. pharmacies for fulfillment and they ship your requested medication to you.


When will my order arrive?

Edrugstore.com Customer Service Representatives will make every effort to ship process your order within 24 hours. The goal of every order is to process the information in a timely manner with your participation, then route this information to the Clinic for review and approval and finally have our partnering U.S. Licensed Pharmacy dispense your order to the delivery address provided. Once the Pharmacy ships your order, it depends on your choice of delivery options. Most orders arrive the 1-3 business days after approval from the Clinic.


Does Edrugstore.com offer alternative shipping options?

Your shipping options may vary with FedEx or USPS. You may choose our most popular Next Day or 2nd Day FedEx options or USPS Priority Mail for 2 to 3 day delivery upon shipment. We also provide shipping to most U.S. Military bases. Lastly, we provide shipping to USPS Mail Boxes for additional privacy. Keep in mind, due to the nature of this shipment, all packaged medication requires an adult signature, so an adult must be available to sign at the time of delivery. However, if you will not be around to sign for the package, please call 1-800-990-9681 ext. 460 to change this signature requirement. Additional fees may apply.


Is the packaging discreet?

All orders are shipped in Flat FedEx and USPS Envelopes from a U.S. Pharmacy. The labeling shown on the outside of the package does not indicate a Pharmacy, Apothecary or any other drugstore name. We show a discreet shipper name to prevent theft or the contents from anyone. Having done this for the past few years has cut our loss ratio considerably.


Can I track my order?

Yes, simply log on to USPS.com or FedEx.com, depending on the shipping option you selected, enter the tracking number provided in your e-mail account. An e-mail is sent to you once the Pharmacy has printed a shipping label. If you don’t know your tracking number or did not receive it in your e-mail, you may also call the Edrugstore.com Customer Service Representatives at 1-800-467-5146 for the tracking number and any other information required.


What should I know about your cancellation policy?

An Edrugstore.com Customer Service Representative can cancel your order if the cancellation is made before the Pharmacy ships your medication to you. If an order is shipped by the Pharmacy and you are unable to receive the package for any reason and the package is in the control of USPS or FedEx at all times, in some cases it may be returnable to the Pharmacy. Please contact an Edrugstore.com Customer Service Representatives at 1-800-467-5146 for more details and policies of handling your order.


Can I Use Use Insurance, HSA or FSA Cards?

We are happy to accept HSA, FSA or other types of insurance cards. These cards must have a Visa or MasterCard logo on the front of the card. However, each card issuer has their own rules of use that we do not control. Should you choose to use that card and your issuer then declines our authorization request, we will contact you to discuss other payment options. We will be happy to generate a detailed invoice for you to submit to your insurance company for reimbursement. We suggest that you first call your insurance provider to ensure that they do, in fact, cover the product you wish to order.


Where is the Pharmacy Located?

eDrugStore contracts with a VIPPS licensed USA pharmacy. All information about this pharmacy will be in your package at the time of receiving the package. If this information is missing from your package please call us immediately.


May I have my prescription filled at another pharmacy?

A. Yes, If you choose to have your prescription filled by a pharmacy outside our network, we will assess you a $125.00 processing fee. At eDrugStore we include the cost of your Physician consultation, your medical records and the pharmacy dispense fees for your prescription into the cost of the medicine you purchase.